-
GENERAL
-
Where are you located?
-
Our headquarters is located on East Big Beaver Road, near the intersection of Rochester Road in Troy, Michigan. Click here for our address, map, and directions.
-
Are you open to the public?
-
Yes! Our office is open to the public on Monday through Friday, from 9am – 5pm.
-
SUPPLIES
-
How can you match or beat the pricing of the Big Box stores? Don't they have economies of scale that OEX doesn't have?
-
Just like Credit Unions that partnered up and are able to compete (and beat) the big banks, we are part of a multi-BILLION dollar buying group. Better pricing, better service. Just like the big banks, the Big Boxes may spend the most on marketing, but this doesn't necessarily translate into being the best choice for you.
-
Can you match Amazon’s price? Or match other competitors' pricing?
-
Yes, we have a price match policy and will match our competitors' pricing.
-
How do you deliver – courier service, UPS?
-
-
For businesses outside of the reach of our local truck fleet, deliveries will be made by couriers including ProMed, UPS, and others. Orders under $75 will incur a freight charge. With over 40 distribution centers across North America, Office Express can get you what you want, where you need it - quickly and hassle free.
-
If you absolutely need an item by a certain date, please contact customer care so that we can help make sure it is available to arrive on time!
-
What kind of customers do you serve?
-
-
Local Businesses - We focus on companies headquartered in SE Michigan with 5-100 employees that want to consolidate their purchasing of office supplies, furniture, and printed products, and especially that want a long term commitment with a strategic partner, not just a low-cost vendor.
-
National Businesses - We provide the benefits of local service to customers with a national footprint through our participation in the national American Office Product Distributors (AOPD) network.
-
Government - Many of the furniture manufacturers that we represent have GSA contracts. We are able to help secure furniture purchases for government entities under all of these contracts.
-
Local Governmental Agencies - We are able to secure furniture purchases for local governmental agencies through the TCPN contract.
-
What other services besides supplies do you offer?
-
Besides the 100,000s Office Supply products we carry and delivery free next day, we also specialize in...
-
Office Furniture - Hand off your furniture needs to our team of experts. We'll consult with you to understand your needs and make recommendations, our interior designers will lay out a plan, and once your furniture arrives, our team of experienced installers will set it all up for you.
-
Printed Products - If it's printed, we can design and create it for you. From business cards, to banners, flyers, and signs, our team of graphic designers and printed product experts will take your idea from concept to reality on the timing you need it done.
-
Promotional Products - There is just something fun about seeing your logo on a promotional product, and besides this, promotional products provide one of the best cost-per-impression results of any marketing vehicle. Pick from among the 100,000s of promotional products in our catalog with your logo and message on it and experience the results for yourself.
-
How does invoicing work?
-
If we extend credit to your company, we will send you an invoice via email, fax, or USPS. Payments must be made within 30 days.
-
Do you have this item in stock? I need to pick it up today.
-
We are an office supply distributor that specializes in next day delivery to your office or dock. We source thousands of products from our warehouses around the country that you can order on our webstore: shop.oexusa.com. We stock a limited number of products in our HQ so if you need an item today, please contact customer care, and they can let you know if it is one of the items we stock in our building.
-
FURNITURE
-
What brands do you carry?
-
We offer some of the best brands in the furniture industry with an extensive library consisting of hundreds of manufacturers. Many of our installations include furniture from HON, SitOnIt Seating, and Trendway. Visit our manufacturers page to see a full list.
-
Do you sell parts?
-
Yes. We are able to assist you with many replacement parts. Our staff can help you identify the correct part numbers if you are unsure what you need.
-
Do you offer moving services?
-
Yes! We can tear down your existing furniture, move it to your new office, reassemble and even reconfigure it. Review our office moving steps and schedule a complimentary moving assessment!
-
Do you offer repair services?
-
Most of our furniture lines offer a manufacturer warranty. If your product falls within the warranty timeframe, there’s a good chance the part will be replaced at no charge. Give us a call and we will contact the manufacturer for a replacement part and ship it directly to you, or we can have someone come out and replace the part for a small labor charge.
-
Do you have chairs in stock that I can come see and sit in?
-
Yes! Our furniture showroom is open to the public Monday through Friday, from 9am – 5pm. You are welcome to try out any of the furniture in our showroom. We have some of our most popular chairs in stock in limited upholsteries but we can order one just the way you like it. We look forward to getting you fitted with a new chair!
-
PRINTING & PROMOTION
-
How can I get a quote for a print job?
-
Please visit our dedicated print website for quote requests, approvals, orders, and payments: print.oexusa.com
-
Do you offer same-day printing?
-
We specialize in helping local businesses with graphic design and in bulk commercial printing. Turnaround time can vary depending on the complexity of the design and the volume of the request. We always do our best to handle any special requests. Please contact our Print Department at 248-307-1842.
-
Can I walk in and make copies in your facility?
-
Yes, if it’s a simple copy request on 8.5x11, our staff would be happy to print copies for you!